Concerns about care
This page answers the following questions:
What can I do if I have concerns about my care?
If you have concerns about any aspect of your care it is important that you tell someone as soon as possible so that it can be sorted out. Many problems arise through a breakdown in communication. The first step may be to speak to the person concerned. If you are unhappy with your medical care you may find it helpful to meet the doctor or health professional concerned. Consider asking a family member or friend to come with you to the appointment.
All NHS Trust hospitals, GP practices and community health services have a Patient Advice and Liaison Service (PALS) and a complaints procedure. PALS provides confidential advice and support to help you sort out any concerns about the care you are experiencing. It can provide details about how to complain. All social services departments also have a complaints procedure. If you contact social services they will explain how to make a complaint. If an organisation has a website it may contain information about how to complain.
How do I gain access to my medical records?
You have the right to see your medical records. You can ask your specialist, GP or therapist at the time of consultation to show you your records and if necessary explain your current care to you. If you want a copy of your records you must make a written request to the person who holds the records. You are likely to be charged for this service. Remember there may be records about you and your condition held in more than one place. Usually your GP’s records will be the most comprehensive. PALS can advise you how to obtain access to your medical records.